FAQ

Everything you want to know

Do I need to be good at video games?
No. You play by tapping the screen and reading the dialogue: it's designed for people who have never touched a video game.
What do we play on? Do I need to download anything?
On a phone, tablet or computer, in the browser. No app, no account: you get a private link that opens and plays.
How long does it take?
Episode 5 working days, Story 7, Kolossal 10, counted from when we receive the complete form and photos. With the express extra, 72 working hours.
Will it arrive in time for Christmas?
Yes, if you order and fill in the form by 13 December: we deliver by the 22nd. Christmas spots are limited. After the 13th you can still give the printable card: the game arrives in January.
What do I need to send you?
After ordering you fill in a 10-minute form: who you are, how you met, best moments, places, jokes and nicknames. Then you send 2-3 photos per person.
Can I see it before giving it?
Yes. The link comes to you first: try it, ask for edits (one round included), then give it whenever you like.
What if I don't like it?
If the first version doesn't convince you we rewrite it. If it still isn't right, we refund 50% of the price.
How do I give it?
Right after ordering you get a printable gift card with a QR code. When the game is ready the QR opens it directly. You can also send the link by message.
Do our photos stay private?
Yes. We use them only to draw the characters of your game, the link is private and we delete the original photos after delivery. You need the consent of everyone who appears in the game.
Can we use a person's real voice?
Yes, with the "cloned voice" extra: we need about one minute of audio and the written consent of that person. Adults only.
Do you use artificial intelligence?
Yes, for some parts such as drawings, music and voices. The story, dialogue and final check of every game are handled by a person on our team.
How long does the link work?
12 months for Episode and Story, 24 for Kolossal. With Story and Kolossal you also get the game file to keep forever.
Support

We're here, before and after you order

We reply within 24 working hours, from real people.

This year, give a memory you can play

For Christmas we take a limited number of stories. Order by 13 December.

Choose your package