Terms of service

Last updated: 14 November 2026. This is a translation; in case of discrepancy the Italian version prevails.

Who we are

Our Game Story is a brand of Kali S.r.l.s., Via Giovanni Porzio 4, 80143 Naples (NA), Italy, VAT no. IT09605231217. Email: info@ourgamestory.com.

The service

We create personalised browser video games based on the information, photos and instructions provided by the customer. The features of each package and extra are described on the product page.

Order and payment

The contract is concluded with the order confirmation. Prices are in euro, VAT included. Payment is taken at the time of order with the methods available at checkout.

Delivery times

The stated times (5, 7 or 10 working days, 72 hours with the express extra) start from receipt of the completed form and photos. The game is delivered via a private link sent by email. For Christmas 2026 we guarantee delivery by 22 December for orders and completed forms received by 13 December, subject to availability.

Edits and guarantee

Each package includes the stated rounds of edits. If the first version does not satisfy the customer, we rewrite it; if the second version still does not satisfy, we refund 50% of the package price. Edits must concern the story already provided: new chapters or characters are extras.

Content provided by the customer

The customer guarantees that they have the right to use the photos, names, stories and voices they send and that they have the consent of the people involved. We do not create offensive, explicit or defamatory content, or content containing third-party brands or characters, and we may refuse or modify requests that breach these rules.

Use of the game

The game is for the personal, private use of the customer and of the people it is given to. It may be shared with friends and family but may not be resold or used commercially. We may show the game as an example only with the customer's written consent.

Artificial intelligence

For some parts of the game (illustrations, music, voices) we use artificial intelligence tools under the supervision of our team.

Link duration

The link remains active for 12 months (Episode, Story) or 24 months (Kolossal) from delivery. With Story and Kolossal the customer also receives the game file to keep.

Applicable law

The contract is governed by Italian law, without prejudice to the mandatory consumer protections of the customer's country of residence. Consumers may also use the European Online Dispute Resolution platform.