Last updated: 14 November 2026. This is a translation; in case of discrepancy the Italian version prevails.
Data controller
Kali S.r.l.s., Via Giovanni Porzio 4, 80143 Naples (NA), Italy, VAT no. IT09605231217, operating under the Our Game Story brand. Contact: info@ourgamestory.com.
What data we process
- Order data: name, email, phone, billing address, payment data (handled by payment providers; we never see card details).
- Content for the game: names, stories, places, photos and, if requested, voice recordings of the people who appear in the game.
- Browsing data and cookies, according to your preferences.
- Messages you send us for support.
Why and on what legal basis
- To create and deliver the game you bought (performance of contract).
- For tax and accounting obligations (legal obligation).
- To answer support requests.
- For promotional messages, only with your consent, which you can withdraw at any time.
- For cloned voices: only with the written consent of the person the voice belongs to (biometric data).
People who appear in the game
The customer declares that they have the consent of every person portrayed or mentioned and, for minors, of their parent or guardian. Anyone can ask us at any time to be removed and to have their data deleted.
Who we share data with
Only with providers needed to deliver the service, appointed as processors where required: Shopify (shop and payments), Google (email), artificial intelligence providers for game code, illustrations, music and voices (including Anthropic and Higgsfield) and the game hosting service (Cloudflare). Some are based outside the EU: transfers take place with the safeguards required by the GDPR, such as standard contractual clauses. We do not sell your data.
How long we keep it
- Original photos and audio: deleted within 30 days of delivery.
- The game: for the duration of the link (12 or 24 months), then removed from our servers.
- Tax and order data: 10 years, as required by law.
- Support messages: up to 24 months.
Your rights
You can request access, rectification, erasure, restriction, portability, object to processing and withdraw consent by writing to info@ourgamestory.com. You can also lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it) or the authority in your country.